Important GVEC Account Changes Ahead

Effective March 3, 2012

GVEC account numbers are changing to reflect mainframe system updates. Account numbers include any metered items such as a main residence, water well, outdoor light, barn, or guest house. So, you may have multiple accounts affected by this change. For example, if your account numbers were 8432598501 (main residence) and 8432598502 (outdoor light), an additional “zero” will be added in front of the last two numbers. In this case, the new numbers would be 84325985001 and 84325985002.

Important to Note:

Bank Bill-Pay

Members on bill-pay programs with banking institutions must update their account numbers directly with their institution on or after March 3. Do not do so before this date to avoid issues. Ensure all of your GVEC account numbers are updated for correct processing.

Self-Service Portal

Members paying through the Self-Service Portal and logging in with their account number will need to use their new account number (with the additional “zero”) as theirr login beginning March 3. If you use a login other than your account number, this will not affect you. We will automatically update your account number within the Portal.

Direct Pay

For members paying their bill directly through GVEC via phone, mail, or in a GVEC office – your account number will be automatically updated on March 3.

Feel free to contact a Customer Service Representative with questions at 800.223.4832 or chat online now.